Customer Service Administrator – International Markets

Η Hellenic Bog στα πλαίσια της δυναμικής της ανάπτυξης αναζητά να προσλάβει Customer Service Administrator για την περιοχή των Αθηνών 

Customer Service Administrator to join our International Markets team, reporting to International Markets & ITR Customer Service Supervisor.

The role: 
Customer Service Administrator actively contributes to the overall responsibilities of the International Markets & ITR Customer Service Department, both within the framework of team actions and individually assigned duties.

How you will contribute: 

• Receive and process Distributors and/or Key Accounts requests (RFQ), both from the International Markets Department and the ITR Department.
• Monitor and control all requests (SAP), prepare and dispatch commercial offers in accordance with the agreed commercial policy and in close collaboration with the Regional Sales Managers.
• Timely organize invoicing and transportation in collaboration with the logistics department.
• Prepare all necessary shipping documents, depending on the agreed terms and the specific requirements of each country.
• Collect and manage all necessary documents for completing transactions and ensuring compliance with relevant legislation.
• Maintain and update customer and transaction records.
• Act proactively, manage and resolve any issues, along with systematic updates to the customer’s order status, focusing on ensuring the “promise to deliver” and achieving a high level of service.

What you will bring:

• A minimum of 3 years’ experience in Customer Service/ Logistics / Exports roles preferably in FMCG’s
• Bachelor’s degree in Business/Logistics or related field
• Bilingual (Greek and English) is a must
• Computer literacy, including use of standard MS Office applications
• SAP experience is an asset
• Ability to prioritize and coordinate with a great degree of flexibility
• Team player attitude with strong collaboration skills
• Ability to work under pressure and meet deadlines in cross functional context
• High degree of personal and professional ethics and integrity